Friend of mine at work pointed this article out to me this morning:
Should we fire low-quality contributors to projects?
Good article that deals with the dilemma of dealing with toxic community members to a project.
Luckily in Snort and ClamAV, I've only had to deal with a handful of these. Usually people that hide behind nicknames and like to try and shame people into submission to their ideas. I've actually had people apologize to me years later for trolling or simply being toxic.
However, if you are a community manager for an open source project or a community project, this article gives you a couple things to think about.
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